FaQs. General Information

How do I contact United African Diaspora?

We are open from 9:00 AM – 7:00 PM PST Mon-Fri, and 9 AM – 3 PM on Saturday.
You can call us anytime during those hours at 661-483-4843
You can also e-mail us at support@unitedafricandiaspora.com

How do I find price specials?

If you look at the Footer of our page, select “Promotions”. There you will find our current sales and promotions. Click on that link you will be redirected to a page that shows all of our most current website specials and discounts.

How do I find a product, or blog post?

Find the product or blog post is by looking in the search engine at the top of the website. The search engine is a blank space with the word ‘Search’ written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, “shea butter” etc., then press the red button with the magnifying glass. You will then be redirected to a page with a list of all the items that match your search
criteria. You can also type in the item for the product you are looking for if you know this.

How do you add emails to your white list?

Add the following addresses to your safe senders list:
support@unitedafricandiaspora.com

Why do I receive an email after every order?

Every time that someone places an order with us, there is a computer-generated email that is sent. We send you this email to make sure that everything is ok. Sometimes people email me back to say they get tired of getting these emails each time that they place an order. Here’s why we keep sending this all the time; and why most people think it’s a good thing.

General FAQs.

Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under ‘I am a new customer’ and click on ‘Next’. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the
email. Once your registration has been confirmed, you can login and start shopping. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not your order will be sent to your billing address.

To reset your password simply click ‘My Account’ on the top right hand corner of this page. Then click on “Forgot Password?”. Enter your email address and click send. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Yes. Log into your account and select “addresses”. You can delete any address or you could change it by editing it.

First you will want to log in to your account. You can do this by clicking on the ‘My Account’ link at the top of our web site menu. Once you have logged in, click where it says ‘Hello, your name’; in that screen, you will see all of your customer information and address information. Here you can update your email address. On the left side of the screen is an option to ‘Change Password’

 

You can buy something or view your order history if you sign in. You will not need to type in your personal information every time you place an order. You can create a gift list that your friends, relatives, or maybe even a total stranger can use to buy you gifts. If you visit us again later, all of your information will be saved to make your next visit more simple. You can ask us to let you know about new products that you might be interested in; and about special price reductions.

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