FAQ Page

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    General questions


    How do I contact United African Diaspora?


    You can also e-mail us at operations@unitedafricandiaspora.com

    How do I find a product or blog post?

    Find the product or blog post by using the search engine at the top of the website. The search engine is a blank space with the word ‘Search’ written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, “shea butter,” then press the red button with the magnifying glass. You will then be redirected to a page with a list of all the articles or products that match your search criteria.

    How do you add emails to your white list?

    Add the following addresses to your safe sender’s list:

    operations@unitedafricandiaspora.com

    Why do I receive an email after every order?

    Every time that someone places an order with us, there is a computer-generated email that is sent. We send you this email to make sure that everything is ok.

    Sometimes people email us back to say they get tired of getting these emails each time that they place an order. Here’s why we keep sending this all the time; and why most people think it’s a good thing.

    It makes your life easier. If there is a problem, you get a fast reminder to let us know. You can tell us about anything you are unhappy about faster and easier than remembering to contact us some other way.

    It lets you tell us about problems you might not mention otherwise. If there is something small that went wrong with an order, you can let us know. If there is something else that you would like to see us carry; or some other way that we can do better; you can let us know easily by responding to this automated email.

    It helps us to get better. I get dozens of responses to this email each day. We find out all kinds of potential improvements when people write back to us. Your orders are more trouble-free because of some of the ideas that others have emailed back to us before.

    It’s also a reminder for you to re-order. If you run of something from us when you get it; and you need to get more right away; this email can help you remember this too.

    Of course, you don’t need to wait for an email to contact us. You can email operations@unitedafricandiaspora.com anytime.

    My Account
    Information on changing or viewing your account
    :


    How do I register an account with United African Diaspora?

    Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under ‘I am a new customer and click on ‘Next’. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping. If

    the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not your order will be sent to your billing address.

    How do I reset my password if I have forgotten it?

    To reset your password simply click ‘My Account’ on the top right-hand corner of this page. Then click on “Forgot Password?”. Enter your email address and click send. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam/junk folder). Click on the link in the email and you will be prompted to enter a new password.

    What is a default shipping address?

    You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.


    What is a default credit card?

    You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.


    Can I delete an address from my address list?

    Yes. Log into your account and select “addresses”. You can delete any address or you could change it by editing it.


    How can I change my e-mail address or password?

    First you will want to log in to your account. You can do this by clicking on the ‘My Account’ link at the top of our website menu. Once you have logged in, click where it says ‘Hello, your name’; in that screen, you will see all of your customer information and address information. Here you can update your email address. On the left side of the screen is an option to ‘Change Password’

    How can I find out what my password is?

    If you have forgotten or lost your password, from the menu on our website, you can click on ‘My Account’. Under the password box is a link that says “Forgot Password?”. Enter your email address and click the Recover button. An email with instructions will be sent to you shortly. If you don’t see an e-mail from us, please check your spam folder. You only need to submit one request. If you request a password multiple times, only the latest link will be valid.

    Why should I sign in?

    You can buy something or view your order history if you sign in. You will not need to type in your personal information every time you place an order. You can create a gift list that your friends, relatives, or maybe even a total stranger can use to buy you gifts. If you visit us again later, all of your information will be saved to make your next visit more simple. You can ask us to let you know about new products that you might be interested in; and about special price reductions.


    I already have an account with you. Do I need to register myself again on your web store?

    No. If you already have an account with us, you should not set up another account. If you have problems, email customer service at: operations@unitedafricandiaspora.com

    Can I place an order without registering my account?

    Before you place an order with us, you must register with us. Registration takes up only a few minutes. Once you have registered with us, you don’t need to give your address and credit card details on future visits. This will save you the trouble of entering this information on every purchase you make from us.

    Shipping and Delivery

    Information about shipping and delivery of orders.
 How long will my order take to get to me?

    • Phone and web orders placed before 2 PM EST are shipped on the same day they are received (US Mail orders will be shipped the same day before 11:30am). No shipments are sent out on Saturday, Sunday, or holidays.
    • Orders that are especially large placed after 12 PM EST may be sent on the following day.
    • Shipping times vary depending on the state you live in and your choice of shipment carrier (UPS, FedEx, or US Mail). For an approximate shipping time in transit you can see the map below.
    • This is a UPS map of approximate shipping times to your area
    • FedEx ship times in some areas take one day longer than the ship times on the UPS map.
    • US Priority mail takes approximately 3- 5 days within the 48 contiguous states and the District of Columbia.
    • US Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.
    • US Postal Service does not deliver on the following holidays: ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦

    New Years Day
    Martin Luther King Jr. Day President’s Day
    Memorial Day Independence Day
    Labor Day
    Columbus Day
    Veterans Day

    Can I have more than one shipping address?

    Yes. If you are a regular customer, we can ship your order to a different address than the billing address of your credit or debit card. If this is your first order, and you want your order shipped to a different address than the billing address for your credit card, you can pay using Paypal, or you can mail in your payment.

    How much will shipping cost?

    The shipping cost is the same as the published shipping cost using UPS ground shipping. This is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you’d like to know how much your shipping cost would be for an item, you can put it in your shopping cart and then click ‘check out’ to see how much the shipping cost is listed for that item or list of items.

    What is the holiday schedule?

    IMPORTANT HOLIDAY SHIPPING INFORMATION: Delivery 8mes will NOT be guaranteed by UPS or FedEx just before Christmas. There will not be a money-back guarantee for packages shipping via ground during this 8me.

    Do you offer Free Shipping?

    • Shipping is free for orders over $150 in the continental U.S. except when it has oversized items. Free shipping is available for UPS Ground and FedEx Ground.
    • All orders that are $150 or more will be sent out with a signature required. If your order is over $150 you will not be charged anything additional for this service.
    • International orders are subject to shipping charges on all orders regardless of dollar amount.

    Thanksgiving Day Christmas Day

    How can I add a shipping address to my address list?

    To add a shipping address, log into your account. Click on the ‘Addresses’ on the left-hand side of the screen. The details of your account are displayed. Click on the ‘Add New’ button to add a new shipping address. Fill in the information and save.

    How do I choose a different shipping address?

    When you are in the ‘checkout’ section of your order you will be given the option to change the shipping address of the package. In the shipping box, you will have your default address listed. Under that, there are options to change the address or add a new one. If you are having your order shipped to a different person and would not like to have any of United African Diaspora information in the package or on the return address label (this is called drop shipping), then there is a $5. surcharge.

    How do I check the status of my order?

    First, log into your account here (You MUST be logged in to check your transaction history). If you know your order number and the type of order enter it and click on the ‘Submit” button. You can also search through multiple orders, by specific time periods, returns, and an array of other search features. Whether the order was placed by telephone, fax or online your order will appear. The order numbers are displayed with the tracking numbers of the shipments made.

    Holiday Shipping Information

    For several weeks before Christmas UPS and FedEx air shipments except the last-minute shipments shown below.

    Latest days to ship by UPS air for delivery before Christmas:

    • UPS 3 Day Select: December 19 (placed before 2pm)
    • UPS 2nd Day Air®: December 20 (placed before 2pm)
    • UPS Next Day Air®: December 23 (placed before 2pm)

    United African Diaspora Holiday Hours

    United African Diaspora offices are closed the following days:

    • New Years Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving Day
    • Christmas Day

    Ordering


    Information on placing an order

    How do I place an order online? Ordering online is simple and fast. As you’re browsing through the products, when you see something you like, simply click on the button ‘Add to Cart’. This will open the page for the product so you can select the color, size, or quantity of an item that you want. Once you have added all the items you’d like to buy click the shopping cart button. Click the ‘Checkout’ button you will be redirected to the login page. If you have an account with United African Diaspora, then you can go ahead and log in. If you don’t have an account, yet you can click on the link that says ‘My Account’ then the button that says ‘Sign up’. Having an account with Africa Imports allows you to save your shipping and billing information online so that we can send you up-to-date catalogs and send your orders to your correct address. After you have logged in you will be redirected to your shopping cart. Click the ” Checkout” button. You will be taken to a page where you will confirm your order, the shipping address, and your shipping options. Click “Continue with Payment” to enter your credit card or PayPal information. Click the “Review and Confirm” button. After you have confirmed the information, press submit and your order will be placed with United African Diaspora and you will receive an e-mail confirmation.

    I live outside of the US. How is my order processed?

    • We are unable to process credit cards from banks outside of the United States. We can accept wire transfers or any monies sent to us as long as they are in U.S. dollars. We accept Paypal which is usually the most simple payment method for international orders.
    • Unless you choose the shipping company, we will ship the least expensive way. We will tell you the total cost of your order including shipping, but we will not know the exact cost until after your order is packed.
    • We are unable to help you with customs.

    • If there are any extra charges by the country to which the package is being shipped, these costs are extra, and are not included in your payment to us. You may have additional costs for customs and for clearing that are not included in your bill from us which you are responsible for. We are also not responsible for any customs delays in receiving your order, this is beyond our control and will not be acceptable as a reason for refusal of the goods sent.
    • We are unable to help you with customs.
    • If there are any extra charges by the country to which the package is being shipped, these costs are extra, and are not included in your payment to us. You may have additional costs for customs and for clearing that are not included in your bill from us which you are responsible for. We are also not responsible for any customs delays in receiving your order, this is beyond our control and will not be acceptable as a reason for refusal of the goods sent.
    • We have a 100% guarantee that you will be happy with the goods sent, but shipping costs and customs fees are not refundable.

    Do you have a minimum order?

    No, there are no minimum orders.

    What types of payment terms do you offer?

    Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover Card.

    We also accept PayPal; you can send your PayPal payments to paypay@unitedafricandiaspora.com

    Money Order – You can pay by money order by mailing it to us with a copy of your order.


    Why do I sometimes see a $1 charge on my credit or debit card after placing an order?

    The $1 charge is a temporary authorization hold that is sometimes placed on your credit or debit card to verify that the funds for your purchase are available in your account. Once the transaction is finalized, the $1 hold is removed. The exact time frame for removal is determined by your card’s issuing bank. In the event that your order is canceled, you may contact your bank and request an immediate release of any holds on your account.

    Will my order look exactly like the photo on the website?

    Many of the items shown in this catalog are handmade. The measurements shown are all approximate. The images will be reasonably similar to any items that you receive, but no two are exactly alike. Most people feel that this adds value to a product of this kind. If for any reason, however, you are unhappy with any product that you receive, you can return it for either a full refund or exchange for a new item of equal value.

    What guarantee do I have that I will be happy with my order?

    We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. If you are unhappy with your purchase for any reason at all (or even for no reason), you can return it for a full refund or exchange; whichever you choose. All returns must be undamaged and returned within 30 days of your purchase for a complete refund. Clothing must not be soiled or laundered.

    How do I change or cancel an order?

    Whenever you are needing to change or cancel an order, please email, operations@unitedafricandiaspora.com and tell us what you would like to change, or if you would like to cancel the order. WE will look up your order and process the change for you. Make sure you call before 11 AM EST on the day that you place your order to make any changes or to cancel. After that time changes cannot normally be made to your order.

    How can I place an order without using my credit card?

    There are other payment options available at the Online Shop which you can use to pay for an order. Select the option most suitable to you in the “Payment Method” area. For example, if you wish to mail in a money order, select this option to create the order. You may send your money order to our address by quoting your order number.

    Why isn’t everything at United African Diaspora made in Africa?

    Most of what you find here is made in Africa, but some other products are made in other countries.

    The country of origin is shown in the product description for everything we have to offer. So you can always find out where something is made.

    There are several reasons why we offer some products made in other places. The main reason is that Afro-descendants live in every country. A significant goal of our business is

    Even though some things are made in different parts of the world, they can often still communicate the culture and heritage of Africa. Sometimes they are priced lower.

    United African Diaspora exists to help people and communities in Africa and the African Diaspora prosper. By selling more African-made goods, there are more communities in Africa that are able to grow in their industry; and more craftspeople in Africa can support themselves while carrying on African traditions. Each time you purchase an African-made product, someone in Africa is supported in their work. We appreciate your business no matter what you order, but we hope that you will consider African-made products in a special way, because of the good that results when you purchase from them.

    How long until back ordered items come back into stock?

    The length of time the product comes back into stock varies and depends on the product. There are some items that do not come back into stock. This is most common for clothing with changing fashion from one season to the next. For most items that are scheduled to come back in stock, you can be notified automatically when they come back in stock. For this, search for the item by item #. A screen that allows you to enter your email address to be emailed automatically will appear. You can also call us on the phone and ask to be contacted when it is in stock.